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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michelle C

November 27, 2023

1  out of  5 rating by Michelle C
"Little to no communication. State Farm dropped my insurance with no warning. Will not return any of my calls or emails and cannot tell me why it was dropped outside of an accident that happened in MAY. I cannot access any of the claim that shows what was paid out. I called the call center and was on hold for over 10 minutes with no results. I have had State Farm 11 years and this is the first time I have had to use them. I am very frustrated and unimpressed with the lack of professionalism and communication by this company. Would not recommend. Use them once and lose your insurance with no warning. But they’ll let you continue to pay. Editing to add- I spoke to 5 different people and received 5 different answers. They claimed to have mailed 2 letters- none were received. I was allowed to continue paying on my policy WHEN IT WAS CANCELLED BY THEM and have received NO refund. I have paid well over 10k over my years of using State Farm. They have paid out $2,400 total in claims in the last 11-13 years and got dropped. Do not use State Farm. Edit 2: I have been told it was cancelled 3 separate dates- August, September, and November. They have continued to change the month it was disconnected in order to not send a refund. So so so incredibly unprofessional, frustrating, and shows a lack of accurate and appropriate record keeping on their part."
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C Wood

November 9, 2023

5  out of  5 rating by C Wood
"Brad was great! He was knowledgeable, he answered all of my questions and I was impressed how efficient the whole process was.m!"
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Michael Campe

October 25, 2023

5  out of  5 rating by Michael Campe
"David Lovejoy's office is absolutely a great team to work with and I would highly recommend to anyone also searching for any type of insurance."
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Mary White

October 9, 2023

5  out of  5 rating by Mary White
"My family and I have been with State Farm, (agent David Lovejoy) for over 20 years and have no regrets, they are helpful, trustworthy and always available. The folks at State Farm are my insurance people, for everything…cars, and houses and that makes my life easier. Peace of mind would be enough, but their bundled rates beat everyone’s. I had the pleasure of working with Maggie with David Lovejoy’s office and she treated me as if I was family, she was patient, worked diligently to solve any problems or concerns that I had and made sure that I was a continuous satisfied customer. The customer service that I receive is always top notch and State Farm is by far the best in the industry! I highly recommend this family agency!"
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David Young

October 2, 2023

5  out of  5 rating by David Young
"I've been with agent David Lovejoy for many years. I use to periodically get quotes from other insurance agencies but they were never able to compete with State Farm's prices for my coverage's. (home, auto, boat, side x side) I reach out to Rita Green directly these days because she usually handles my requests. Rita always responds quickly and provides valuable insight to my policy changes, updates or additions."
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Eric Bishop

September 18, 2023

5  out of  5 rating by Eric Bishop
"Awesome place to do business. Brad Wilson was able to capture quotes, make changes, and answer by questions directly during my lunch break. As in... within minutes I was able to update my policy on my new car and knew exactly what my plan detailed. (policy holder at Lovejoy State Farm for over 10 years). Thank you Brad!"
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Wendy Foster

September 18, 2023

5  out of  5 rating by Wendy Foster
"Rita is awesome!!! She handles everything for me. Always looks out for us. Been a client for years. No complaints at all."
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Nicole Flatgard

September 14, 2023

5  out of  5 rating by Nicole Flatgard
"I've been with David Lovejoy's office for a number of years. I usually coordinate with Edward Rosenthal. He has been amazing to work with - very prompt and professional. Highly recommend connecting with him for your insurance needs."
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Cherish Richie

September 6, 2023

5  out of  5 rating by Cherish Richie
"I've dealt with Brad at State farm for years, he's always been our go to for all of our insurance needs. He's compassionate and always keeps my family's best interest in mind. We have the best policies with state farm at the best prices. We'll never use anyone else. Call state farm ask for Brad and get your quote today!"
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Michele Dunham

August 25, 2023

5  out of  5 rating by Michele Dunham
"It was so easy to work with this office. I received prompt email responses to my questions and was able to get my insurance up and running the same day! Really appreciate the quality service I received. Edward was great to work with!"
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Kenny Delver

August 19, 2023

4  out of  5 rating by Kenny Delver
"Fine and dandy"
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Rodney Henson

August 18, 2023

5  out of  5 rating by Rodney Henson
"Rita Green is the best insurance agent I ever had she is good at her job and a very sweet lady glad I got to know Rita she been a big help over the last few years great job Rita Green"
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Jack Burns

August 15, 2023

5  out of  5 rating by Jack Burns
"Edward went above to help us find ways to save money on our auto insurance. He is always looking out for his clients."
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Brian Chafin

August 10, 2023

5  out of  5 rating by Brian Chafin
"Ed Rosenthall and David Lovejoy are extremely helpful and knowledgeable Ed Rosenthall most recently was extremely helpful with us and State Farm ensuring our claim was taken care of swiftly and professionally. He is always there for us and makes sure things are done correctly. Thank you Ed👍"
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Mikayla Craig

August 2, 2023

5  out of  5 rating by Mikayla Craig
"Ed Rosenthal has been wonderful to work with! Highly recommend using state farm as your insurance, and ask for Ed. He has been prompt with communication and helpful with answering questions. Great customer service!"
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Tyler Merc

August 1, 2023

5  out of  5 rating by Tyler Merc
"Maggie not only helped me with my quote, but was extremely helpful with my NUMEROUS questions. She helped me with all the discounts that were possible including how to ensure I did my part to keep them. What an absolute WEAPON they have there in the office. If you don’t ask for her specifically, you deserve the lids on all of your jars to be stuck for eternity."
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Chase Jourdan

July 28, 2023

5  out of  5 rating by Chase Jourdan
"I had the pleasure of working with Maggie today, and I cannot emphasize enough how impressed I am with her exceptional service as my insurance agent. From the very beginning, Maggie went above and beyond to ensure that I understood all my current plans. Her professionalism, knowledge, and attention to detail are truly commendable. She patiently answered all my questions and provided clear explanations, making the entire process hassle-free. Maggie's dedication to her clients is evident, and I appreciate the personalized approach she took to answer all my questions. It's evident that she genuinely cares about her clients' well-being and strives to provide the best solutions possible. Moreover, Maggie's responsiveness and timely follow-ups were outstanding. I felt confident that my insurance matters were in capable hands, giving me peace of mind. I highly recommend Maggie to anyone seeking an insurance agent who not only delivers top-notch service but also genuinely cares about their clients. Her expertise and commitment make her a true asset to State Farm. Thank you, Maggie, for your exceptional service and the peace of mind you've provided me. I look forward to continuing our professional relationship for years to come."
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Ogilair Val

July 27, 2023

5  out of  5 rating by Ogilair Val
"I highly recommend David Lovejoy to anyone who wants car insurance, homeowners insurance and so on in Kentucky. They provide a very courteous service. And they are professionals and know the insurance business. They are always ready to take care of your issues. Always try their best to give you the best deal Thanks to Rita Green."
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Jacob Gridley

July 21, 2023

5  out of  5 rating by Jacob Gridley
"It's so nice to call for an insurance quote and talk to a real person that's right down the road. I didn't even have to go through a teleprompter. Maggie set me up with a great policy for far less than what I was paying with my previous provider. She is a pleasure to work with and an asset to this office!"
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Korey Morris

July 19, 2023

5  out of  5 rating by Korey Morris
"Brad and the staff at David Lovejoy's office always treat me like we're old friends. When it's time to add or change something, it's done in an instant, and when the times have come that I needed to call on them for a claim, it's taken care of instantly and fairly. I shop around from time to time, and the only time a pricing issue has come up, it wasn't enough to mess up a good thing. Thanks Brad, Rita, Ed, and David."
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C Meyer

June 15, 2023

5  out of  5 rating by C Meyer
"We switched over to State Farm with David Lovejoy's office several years ago after continually getting increase after increase each renewal with another company. Prior to the switch we researched several different companies and got the best rate with State Farm across multiple policies. We've worked with Brad Wilson since the beginning, and he has aways been amazing! He got us set up with all the various policies we've needed, and is knowledgable about all State Farm can offer. Whenever we've had a question or needed a change in policy Brad has always been super quick to address them. Choosing this office for our insurance needs has definitely been the right choice!"
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Lindsay Bramlett

June 6, 2023

5  out of  5 rating by Lindsay Bramlett
"Edward Rosenthal is my agent and has been nothing short of amazing. He has helped me with auto/life/renters and different options with bundling my insurance. I had my million questions I threw his way. Highly, highly recommend!"
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andria jackson

June 6, 2023

5  out of  5 rating by andria jackson
"We have been customers of David Lovejoy's office for many years, for Auto and Home. I often work directly with Ed R., who makes himself readily available to answer questions, run quotes, add and remove things from our policies, etc. I have enjoyed corresponding with Ed via email to not interrupt the flow of my day with phone calls because that sort of convenience works best for me and my family. I also have a teen driver and State Farm's prices cannot be beaten! I've checked around!!"
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Ben Gager

May 31, 2023

5  out of  5 rating by Ben Gager
"Brad was extremely helpful and great to work with. Helped us with a new house and cars moving to Lexington, and with selling and moving away. Great team, and excellent service."
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Audry Bishop

May 23, 2023

5  out of  5 rating by Audry Bishop
"Brad is the absolute best! Long story short, I reached out to get the process of purchasing a new do we go about adding it to our current policy. He gave me all the details. Turns out it was super simple. When we actually made the purchase I emailed Brad to switch the vehicles out. I was missing a key piece of info and he called the dealership where we purchased the vehicle and got the information for me. He sent our new cards to us, via email, with our updated policy info immediately after he made the switch. SUPER FAST! Brad handled our policy change quickly and efficiently. Highly recommended. I would like to add we have been doing business with this agency for years. Always A+ service!"